Conversation Management
Learn how to track and analyze interactions between users and your chatbot
Context
This screen displays all conversations conducted between users and the selected chatbot.
Interface Description
The interface presents a list of recent conversations, with options to filter, sort, and analyze interactions. Each conversation entry typically displays a preview of the content, date and time, as well as options for further analysis.
Objective
Enable detailed tracking and analysis of interactions between users and the chatbot, which is essential for understanding chatbot performance and identifying areas for improvement.
How to Use
- Access the "Conversation Management" section in your chatbot's administration interface.
- Browse through the list of recent conversations displayed on the main screen.
- Use filtering options to refine your search (by date, by user, by topic, etc.).
- Click on a specific conversation to view the complete exchange between the user and the chatbot.
- Analyze the chatbot's responses to evaluate their relevance and accuracy.
- Identify trends or recurring issues in the conversations.
- Use this information to adjust and improve your chatbot's performance.
Always respect user privacy when analyzing conversations. Use this data only for the purpose of improving the service and ensure compliance with data protection regulations.
By regularly reviewing conversations, you can identify your chatbot's strengths and weaknesses, understand user needs, and make continuous improvements to offer a better interaction experience.