User Management
Learn how to manage and analyze user interactions with your chatbot
Context
This page is dedicated to users who interact with a specific chatbot.
Interface Description
The interface allows you to search for users, view their information (ID, name, email), and analyze the conversations they've had with the chatbot. Available columns can be adjusted via the "Columns" button.
Objective
Provide a detailed overview of user interactions with the chatbot, thus enabling a better understanding of user engagement and needs.
How to Use
- Access the "User Management" section in your chatbot's administration interface.
- Use the search bar to find specific users by name or
Do not confuse these users with those of your organization who are managed via the Permissions option in the organization dashboard (accessible via the link: Data Portal). Also, make sure to respect user privacy when analyzing their interactions.
By effectively using this feature, you can gain valuable insights into the usage of your chatbot, identify potential areas for improvement, and better understand your users' needs to optimize the overall experience.